DermaGym – Account Deletion & Data Privacy Notice

Absolutely — here is a properly formatted, polished version for **DermaGym’s account deletion page**. I’ve also replaced the placeholders with your actual website and support email. Account Deletion & Data Retention Policy # Account Deletion & Data Retention At **DermaGym**, we value your privacy and give you full control over your personal data. This page explains how you can request deletion of your DermaGym account, what data will be deleted, and what information may be retained for legal, security, or operational reasons. ## How to Request Account Deletion You can request deletion of your DermaGym account and associated personal data using either of the following methods. ### 1\. In-App Deletion — Recommended To delete your account from the DermaGym app: 1. Open the **DermaGym** app. 2. Go to **Settings** or your **Profile** tab. 3. Select **Account Actions** or **Security**. 4. Tap **Delete Account**. 5. Follow the on-screen instructions and confirm your decision. ### 2\. Web or Email Request If you have already uninstalled the DermaGym app or cannot access your account, you can request account deletion by contacting our support team: **Email:** hello@dermagym.com.bd Please use the following subject line: **Account Deletion Request – \[Your Username/Registered Email\]** Our support team will process your request within **7 business days** and send you a confirmation email once the deletion has been completed. ## Data Management ### 🗑️ Data That Will Be Permanently Deleted Once your account deletion request has been successfully processed, the following personal information will be permanently deleted from our active systems, where applicable: - **Personal Identifiers:** Name, email address, username, phone number, and profile picture. - **Account Credentials:** Passwords, authentication tokens, and linked social-login information. - **App Usage Data:** User preferences, app settings, and account activity history. - **User-Generated Content:** Uploaded photos, posts, messages, comments, and other content associated with your account, where applicable. ## 🔒 Data That May Be Temporarily Retained Certain information may need to be retained for a limited period to comply with legal obligations, prevent fraud or abuse, maintain security, or resolve outstanding financial disputes. ### Financial and Transaction Records If you have made purchases through DermaGym, certain transaction records, billing information, invoices, or tax-related records may be securely retained for the period required by applicable tax and financial laws. ### Security and Log Data Operational logs, security records, and backup copies may temporarily contain limited information after an account deletion request. Such information will be retained only for as long as reasonably necessary for security, operational, or legal purposes and will then be deleted or overwritten in accordance with our retention procedures. ### Anonymized Analytics Aggregated or anonymized information that can no longer reasonably be associated with an individual user may be retained for purposes such as analyzing app performance, understanding usage trends, and improving DermaGym. This information cannot be used to identify you. ## Important Information ### Account Deletion Is Permanent Account deletion is permanent and cannot be reversed. After your account has been deleted, you may lose access to: - Your account and profile - Account history and activity - Premium features - Virtual items or other account-related benefits - User-generated content associated with your account ### Third-Party Login Services If you used a third-party service, such as Google or Facebook, to sign in to DermaGym, you may also revoke DermaGym's access to your account through the relevant third-party account settings. Revoking third-party permissions does not necessarily delete your DermaGym account. You must still submit an account deletion request using one of the methods described above. ## Contact Us If you have questions about account deletion, data retention, or your privacy rights, please contact us: **DermaGym**\ **Email:** hello@dermagym.com.bd\ **Website:** https://dermagym.com.bd/ We are committed to handling account deletion requests responsibly and protecting the privacy of our users.