Effective Date: [17 OCT 2023]
1. Returns
1.1. We want you to be completely satisfied with your purchase from DermaGym. If for any reason you are not, we offer a straightforward return policy.
1.2. You may request a return for any unused and unopened product within 3 days of receiving your order.
1.3. To initiate a return, please contact our customer support team at dermagymbd@gmail.com to receive return instructions.
2. Refunds
2.1. Once we receive your returned item, we will inspect it and notify you regarding the approval or rejection of your refund.
2.2. If your return is approved, we will process your refund to the original method of payment.
2.3. Please allow upto 3 business days for the refund to appear on your statement.
3. Exchanges (if applicable)
3.1. We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us.
4. Shipping Costs
4.1. You will be responsible for paying your own shipping costs when returning a product. Shipping costs are non-refundable.
4.2. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Non-Returnable Items
5.1. Some items are non-returnable, including:
- Gift cards
- Downloadable software products
6. Damaged or Defective Items
6.1. If you receive a damaged or defective product, please contact us within the same day of receiving your order. We will provide instructions for returning the item or may offer a replacement.
7. Contact Us
If you have any questions or concerns about our return and refund policy, please contact us at dermagymbd@gmail.com.